Know your Customer in Order to Facilitate Decisions

Challenges of accessing customer knowledge

Some legal and financial data is useful for making decisions, such as information about those involved with the company (including individuals, businesses, customers, prospects, and suppliers) and its customer and vendor risk management, including domicile, addresses, individual and business creditworthiness, debt, and other information.

Monitoring the business relationship requires tools to be set up to gain a better understanding of everyone involved. This is even more necessary in the banking and financial world, where opening a bank account or introducing a financing program requires a check of the parties' financial and legal status.

Unfortunately, the information needed for such operations is rarely available in internal databases and must be gathered from special external servers or through various procedures and technologies. In most cases, this requires accessing the Banque de France, Infogreffe, or other specialized information portals like Coface, Altares, or LSSi.

Also, when setting up financing solutions, Europe's Basel II agreements require establishing a risk monitoring and evaluation system to systematically identify creditworthiness and monitor it over the term of the contract.

Simplifying access to customer knowledge

Given the frequency of such operations, it is important to adopt solutions to maximize how much useful data is collected for the purpose of knowing the customer and making decisions.

SysperTec has developed solutions to help banks and financial institutions set up and optimize how they access useful, value-added information to know their customers, perform evaluations, and make decisions.

Learn more...

Visit our 'Know Your Customer' dedicated site (in french).